Return & Exchange Policy

Tiltmark operates with a customer-first mindset, but due to our operational guidelines, specific rules apply to all return and exchange procedures. If you need to exchange an item or request a product return, you must submit your request within 30 days from the delivery date. All return and exchange logistics, shipping fees, and transportation costs are strictly the responsibility of the customer and will be covered by the customer or deducted from the transaction. Items intended for exchange or return must be unused, in their original undamaged packaging, and in pristine condition for resale; items showing signs of use or opened packaging will not be accepted. Approved exchanges or adjustments will be handled efficiently after the items reach our facility. To start your return or exchange process, please send a detailed request with your order number to tiltmarkteam@gmail.com.